Frequently Asked Questions
Below is a list of the questions we get asked most often, we hope this will be of use to you when enquiring about our services.
Q: How do I book a Collection?
A: To book your collection telephone us on 01243 583913 and provide us with the following information:
- Number of packages
- Service(s) required (Standard or express)
- The weight of the package(s) in KG
- The dimensions of the package (height x width x length) in CM
- Whether a residential or business address
- Destination of the package(s) (UK mainland or NI)
- Any other service required (Saturday delivery, declared value etc)
Alternatively, you can download a copy of our shipment request form here. Fill in the required information and either e-mail us directly or fax a copy of this to us on 01243 585662.
Q: What time do I need to book my collection by for a same day pick up? A: Cut off times vary according to your postcode area. Please enquire for further information.
Q: What's the maximum length, size and weight UPS will carry?
A: The maximum length for a parcel is 270cm. If the length is above 120cm an additional handling surcharge of £2.60 will apply. The maximum size of a parcel is 330cm in LENGTH AND GIRTH COMBINED. The maximum weight of a parcel is 70kg, however this is frowned upon. EU regulations suggest 32kg. In Line with this, As of January 2009, UPS Have introduced a further Additional Handling Surcharge should a parcel be over 32kg in actual and/or dimensional weight.
Q: What is dimensional weight and how do I calculate this? A: Dimensional weight is applied as follows: Rates are based on the total actual weight or the total dimensional weight of all packages in a shipment, whichever is the greater. Dimensional weight is determined as follows: width (cm) x height (cm) x length (cm) 5000 = Dimension weight (kg)
Please note that As of January 2010, All Shipments shall be calculated using the figure of 5000, as opposed to the original 6000.
Road Freight its determined as follows:
width (cm) x height (cm) x length (cm) 3000 = Dimension weight (kg)
For a more detailed explanation of volumetric weight, click here